Privacy Policy

Serravee Inc. (“Serravee”, “we”) builds growth experiments for consumer brands. This policy covers serravee.com and the Serravee application. For anything not answered here, mail privacy@serravee.com.

If you join the waitlist or send us a message, we collect what you type: your email address, and — on the contact form — your name, the topic you picked, and your message. We record the page you submitted from and your IP address, which we use to rate-limit abuse.

We do not run advertising trackers or sell website visitors to anyone. If we add analytics, this page will say so before it goes live.

When you connect an account — Klaviyo and Shopify to start — Serravee begins with read-only access. It reads your history so it can find experiments worth running: campaigns, flows, segments, orders, and past results.

• Serravee works from aggregates, not individual customer records.
• It cannot send, edit, or delete anything in your tools on its own.
• Everything it builds lands as a draft that you review and approve before it reaches anyone.
• You can revoke access at any time, and reading stops immediately.

To run the product for you: finding opportunities, building experiments, measuring what they earned, and showing you the reasoning behind each. We use aggregated, de-identified information to improve how Serravee works. We do not use your customer data to train models for other companies.

We answer your emails, and we send you product mail you can unsubscribe from at the bottom of any message.

We never sell or rent your data. We share it only with the vendors that run Serravee — hosting, storage, email delivery, our CRM, and the model providers that generate copy — each bound to use it only to provide their service to us. The current list is in our Data Processing Agreement. We also disclose data where the law requires it.

Account and experiment data is kept while your account is open and for 90 days after it closes, so a cancellation is reversible. Website enquiries are kept in our CRM until you ask us to remove them.

Ask for deletion at privacy@serravee.com and we will delete what we hold, other than records we are legally required to retain, and confirm when it is done.

Depending on where you live, you may have the right to access, correct, export, or delete the personal data we hold about you, and to object to some processing. Mail privacy@serravee.com and we will action it. We do not charge for this and we do not treat you differently for asking.

Where we transfer data outside your region, we rely on standard contractual clauses with the vendors involved.

If we change this policy in a way that affects you, we will say so here and date the change. Continuing to use Serravee after that means the updated policy applies.