Terms of Service

These terms are between Serravee Inc. and the company using Serravee. By connecting an account or using the service, you agree to them. If you signed an order form with different terms, that order form wins where the two disagree.

Serravee reads the accounts you connect, proposes experiments, builds them, prepares them for launch, and measures what they earned against a held-back control group.

Serravee acts only on what you approve. It builds and prepares without asking. It does not send to your list, publish to your store, or spend your money without your explicit approval of that specific action. Drafts land in the tools you already use and stay drafts until you launch them.

You are responsible for what you approve. Review the copy, the audience, and the offer before you hit send — that review is the point of the boundary.

You keep ownership of your data and everything Serravee produces for you. You grant us the licence we need to run the service for you, described in the Privacy Policy.

You are responsible for keeping your credentials safe, for the accuracy of the accounts you connect, and for having the right to connect them.

Do not use Serravee to:

• send to people who have not consented to hear from you, or to break email or messaging law;
• market anything illegal, or make claims about a product you cannot support;
• reverse-engineer, resell, or benchmark the service without our written agreement;
• circumvent the approval boundary or the usage limits on your plan.

We may suspend an account that does, and we will tell you why.

The trial is free and needs no card. Paid plans start at $1,000 per month and are billed monthly in advance. Each plan includes a monthly allowance of AMPs — one AMP is one experiment taken end to end. Unused AMPs roll into the next month; going past the allowance tops up at the rate shown on the pricing page.

Cancel any time and you will not be billed again; the current period is not refunded. If we change prices, we will tell you at least 30 days before it affects you.

We will run the service with reasonable skill and care. We do not promise a particular commercial result. An experiment can lose — that is what an experiment is — and Serravee reports a loss with the same detail as a win.

Except where the law does not allow it, the service is provided as-is, and neither side is liable for indirect or consequential loss. Our total liability in any 12-month period is limited to the fees you paid us in that period.

You can stop using Serravee at any time and disconnect your accounts in one click. We may end this agreement for a material breach that is not fixed within 30 days of us telling you about it. On termination, we stop reading your accounts and delete your data on the schedule in the Privacy Policy.

These terms are governed by the laws of the State of Delaware, United States, and the courts there have exclusive jurisdiction, unless your order form says otherwise.