Terms of Service

These terms are between Serravee Inc. and the company using Serravee. By connecting an account or using the service, you agree to them.

Our Data Processing Agreement and our Privacy Policy form part of these terms, and using the service means you agree to them too. Where the Data Processing Agreement and these terms disagree about personal data, the Data Processing Agreement wins. Where a signed order form disagrees with either, the order form wins.

Serravee reads the accounts you connect, proposes experiments, builds them, prepares them for launch, and measures what they earned against a held-back control group.

Serravee acts only on what you approve. It builds and prepares without asking. It does not send to your list, publish to your store, or spend your money without your explicit approval of that specific action. Drafts land in the tools you already use and stay drafts until you launch them.

You are responsible for what you approve. Review the copy, the audience, and the offer before you hit send. That review is the point of the boundary.

You keep ownership of your data. As between us, you own the experiments, copy and other materials Serravee produces for you, and we assign to you whatever rights we hold in them. You grant us the licence we need to run the service for you, described in the Privacy Policy.

Two honest caveats about machine-generated material. Copyright law in most countries does not protect material generated by software without meaningful human authorship, so there may be rights in an output that neither of us can own or enforce against a third party. And because a language model generates from patterns, an output may resemble material produced elsewhere. We do not warrant that any output is original, accurate, or free of third-party rights. Review what Serravee produces before you approve it, that review is the point of the approval boundary.

You are responsible for keeping your credentials safe, for the accuracy of the accounts you connect, and for having the right to connect them.

Do not use Serravee to:

• send to people who have not consented to hear from you, or to break email or messaging law;
• market anything illegal, or make claims about a product you cannot support;
• reverse-engineer, resell, or benchmark the service without our written agreement;
• circumvent the approval boundary or the usage limits on your plan.

We may suspend an account that does, and we will tell you why.

The trial is free and needs no card. Paid plans start at $490 per month and are billed monthly in advance. Each plan includes a monthly allowance of AMPs. One AMP is one experiment taken end to end. Unused AMPs roll into the next month; going past the allowance tops up at the rate shown on the pricing page.

Cancel any time and you will not be billed again; the current period is not refunded. If we change prices, we will tell you at least 30 days before it affects you.

We will run the service with reasonable skill and care. We do not promise a particular commercial result. An experiment can lose, which is what an experiment is, and Serravee reports a loss with the same detail as a win.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY EXPERIMENT WILL PRODUCE A PARTICULAR RESULT.

Neither side is liable for indirect, incidental, special, consequential or punitive loss, or for lost profits, revenue, data or goodwill, however caused. Our total aggregate liability arising out of or relating to this agreement in any 12-month period is limited to the fees you paid us in that period, and that single cap covers any liability under the Data Processing Agreement as well. It does not apply to your obligation to pay fees, or to fraud, willful misconduct, or anything else the law does not allow us to limit.

You can stop using Serravee at any time and disconnect your accounts in one click. We may end this agreement for a material breach that is not fixed within 30 days of us telling you about it. On termination, we stop reading your accounts and delete your data on the schedule in the Privacy Policy.

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. The courts of that state have exclusive jurisdiction, except that either side may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property. If your order form says otherwise, the order form wins.